This policy is part of the public offer. Your statutory rights as a buyer under the law of the country where you live stay in force in any case: where the law gives you more than is written here, the law applies.
1. When we refund
- Access does not open through our fault: the key is not accepted by the extension, or the account sign-in does not work, and we could not fix it within three working days of your message.
- A payment went through twice for the same key. The extra payment is refunded in full.
- Access was not delivered through our fault: neither the set-password email nor a key arrived, and we did not issue access within a day of your message.
- The extension did not work with EA’s web app for more than 14 days in a row and we did not restore it, and you asked for a refund instead of added days. The amount follows clause 3.
- You changed your mind within 14 days of payment and did not use the access: you did not sign in to the account and did not enter a key in the extension. We refund in full.
This rule does not limit your mandatory consumer rights. Where abuse is proven (repeat purchases followed by withdrawal with no intention to use), we may refuse voluntary refunds beyond what the law requires.
2. When we do not refund
- You changed your mind after using the access (signing in to the account or entering a key), or later than 14 days after payment. By consenting to immediate delivery before payment you confirm that you understand: from the moment of delivery the 14-day right of withdrawal ends, as the law allows for digital content.
- EA applied measures to your account. That risk is named in the terms of use, section 5 before purchase; we do not influence EA’s decisions.
- Interruptions shorter than a day after EA changed the web app. Downtime longer than a day is compensated with days added to the key.
- Your computer or browser is not suitable. The requirements (Google Chrome on a computer, the official FUT Web App) are named before purchase.
3. How the amount is calculated
Where a refund is due and you used part of the term, the amount paid is refunded in proportion to the unused calendar days of the term. If you did not use the key at all, the whole amount is refunded.
4. How to ask for a refund
- Write to support@eshario.com or t.me/eshaboost. Give the order number, the email used at checkout, the last four characters of the key if there is one, and what happened.
- We reply and, where a refund is due, send the money back within 10 days of your message. If we need details, we ask sooner.
- Money goes back the same way you paid. When it reaches your account depends on the bank and the payment partner.
A letter is enough to withdraw: “I withdraw from the purchase of the key, order no. …, email …, date”.
The right that was refunded ends: the key stops being accepted, and premium in the account is switched off.
Before disputing a payment through a bank or a payment system, you contact support first: a refund under this policy is faster and simpler.
If you dispute a payment through your bank without writing to us, we answer the bank under its rules and suspend the paid access until the dispute is over.
5. Promo codes and partners
On a refund, the partner’s accrual for that payment is cancelled. The promo discount is not recalculated: you get back the amount you paid, less the used term under clause 3.
6. Contact
Email: support@eshario.com. Telegram: t.me/eshaboost.