Support
We answer by email and on Telegram. If it is about a key, include the order number and the last four characters of the key.
Frequent questions
The key does not work
Paste it whole, no spaces. Update the extension on chrome://extensions. Still stuck: write to us.
The key expired
A key lives 30, 90 or 365 days from issue. When the term ends, the extension and your settings stay in place, and everything works again once you renew with a new key.
Lost the key
Write to support from the email you used at checkout. We reissue it.
New computer
Install the extension and enter the key again. It is in the email after payment.
Paused on another computer
Premium works on one computer and one phone at a time. How it works and how to get a second seat if you have two computers is on the “One computer at a time” page.
Works now and then
Turn off other FUT extensions at chrome://extensions and reload the Web App page. Two helpers on one screen get in each other’s way. Still broken: write to us.
Refund
The key fails through our fault, a payment went through twice, or you changed your mind within 14 days without activating the key. Details in the refund policy.
Is there a free version
No. Since version 2.9.0, without a key the extension shows only the account sign-in. With a key the whole extension is open; there are no separate tiers.
Can I share my key
No. A key opens one account for one person. The server sees how many seats and how many addresses an account works from, and when a key is shared, access is closed.
I got a build not from the site
Builds not from our site do not work without a key and can harm your account. Remove that build and install ESHArio from the install page.
Where squads are worked out
SBC squads and the Gallery are worked out on our server in the European Union, in Germany and France. Your club list goes there only for the calculation and is not kept. Details in the privacy policy.
Is it safe
ESHArio is a third-party tool: your relationship with EA remains between you and EA, and the decision to use ESHArio on your account is yours (section 5 of the terms).
Signals and Telegram
Signals about cards and prices arrive as a small window in the corner of the Web App while it is open, and, if you linked your Telegram, as a Telegram message too. To unlink Telegram, press “Unlink” in the “Signals” section of the extension settings, and the chat ID is erased from the server at once. What is kept and for how long is in the “Signals and Telegram” section of the privacy policy.
Seller
- Service
- Provided by the ESHArio administration
- Details
- On request at support@eshario.com and in the purchase confirmation email
- Reply
- Within three working days